Refund and cancellation policy

This policy applies to purchases made directly through sponelabs.com and Verbamotion (verbamotion.sponelabs.com) via Stripe: monthly subscriptions and one-time credit packs.

Purchases made through the Apple App Store or Google Play follow the refund policy of that store, and refunds must be requested through the store.

• You can cancel your subscription at any time from your account page
• After cancelling, you keep using your plan until the end of the period you paid for
• You are not charged for the next period
• Cancelling does not by itself refund periods already paid; the refund terms are below

You can request a refund within 14 days of your first subscription payment or of buying a credit pack:

• If you have not used any credits, we refund the full amount
• If you have used some of the credits, we refund the amount for the unused credits

Used credits are not refundable. Voiceovers, images, video clips and renders produced with credits are digital services delivered immediately with your explicit consent at checkout; your right of withdrawal ends for that part once they are used.

If you have not used any of that period's credits within 7 days of an automatic renewal payment, we refund the payment in full. After that, or once credits have been used, renewal payments are not refundable; you can stop future payments by cancelling.

If a render or generation does not complete because of an error on our side, the credits spent on it are returned to your account automatically. If you think credits were not returned, write to us and we will check and correct it.

• Plan credits reset at the end of each billing period and do not roll over
• Purchased credit packs do not reset at the end of the month and stay valid for 12 months from purchase
• Credits have no cash value and cannot be transferred to another account

Write to hello@sponelabs.com with your account email address and the purchase date. We reply within 5 business days. Approved refunds go back to the card you paid with; depending on your bank, the amount can take 5–10 business days to appear.

If we change subscription prices, we tell you by email at least 30 days in advance. Your current subscription continues at the old price during that time; if you do not accept the new price, you can cancel.

We may refuse refunds and close accounts in cases such as repeated refund requests, account sharing, or creating multiple accounts to collect free credits. This policy does not limit the mandatory consumer rights of the country you live in.